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What is UCaaS? Everything You Need to Know About UCaaS

What is UCaaS?


The cloud revolution has changed the way we use computers, but what is it exactly? And how does it affect your business? If you’re wondering whether cloud-based unified communications (UCaaS) is right for your company, keep reading.

Is UCaaS right for your company?

If you are thinking about moving to the cloud, whether it’s for collaboration or conferencing purposes, UCaaS is right for your company. Here are some reasons why:

  • It allows employees to connect with each other in real time no matter where they are located

  • It helps businesses save money by eliminating the need for expensive hardware and software

  • It makes communication easier and speeds up internal processes

UCaaS offers many benefits that help businesses grow and stay competitive.

How can UCaaS help me?

UCaaS can help you save money and time. UCaaS gives you the ability to connect with your customers, employees and partners from anywhere at any time. With UCaaS, the days of having to be in the office are over—you can stay connected with your team using a variety of mobile devices including smartphones, tablets and laptops.

With UCaaS you can also improve customer service by providing real-time information about their products or services when they need it most: during a live chat session with an agent or while making a purchase through an eCommerce site. And if there’s ever been an emergency situation that requires immediate attention (for example, an outbreak at one of your factories), then having immediate access to all departments within the company will allow employees to work together more effectively than ever before!

What is the cloud?

The cloud is a way of storing and accessing information. You can use the cloud to store your data, and you can access it over the internet. The cloud allows you to access your data from anywhere; this is known as being “on-demand” or “as-a-service.” Most importantly, the cloud is secure and fast. It’s also scalable (it can grow when you need it to), cost effective (you pay only for what you need) and reliable (the service will be available 24/7).

Is cloud computing secure?

There’s no doubt that cloud computing is more secure than traditional systems. This is because all of your data is stored in a physical location owned and operated by a third party. To access this data, you must go through a proxy server and submit to multiple layers of security.

The main difference between providers is whether they use encryption or not, but even without it the level of security will vary widely depending on the provider’s security policies and procedures. In addition, most cloud providers offer backup options so that you can recover your information if disaster strikes (such as an outage).

What are the benefits of hosting unified communications in the cloud?

The benefits of hosting unified communications in the cloud are numerous:

  • You can access your unified communications system from anywhere, at any time.

  • You can access your unified communications system from multiple devices, including desktops, laptops, tablets and smartphones.

  • Your users can also access their UCaaS applications on any device—including smartphones and tablets—and from any location (home or office) or time zone.

What do I need to get started with UCaaS?

UCaaS is a cloud-based communications service that you can use to replace your current phone system. This means that you don’t have to buy, install or manage any equipment or software yourself.

The only things you need are: a computer with internet access and speakers/headphones; a telephone cord; an internet connection; and the telephone number of the person who will be receiving calls on the new phone system.

How much does UCaaS cost?

UCaaS is a flexible solution that can be tailored to fit your needs. The cost for UCaaS is dependent on the features you need, the number of users and locations you have, and whether or not you want to share costs across departments. In many cases, though, sharing costs across multiple departments can result in lower overall costs than having each department pay for their own phone system.

What’s next after you sign up for UCaaS?

Once you sign up for UCaaS, your provider will help you get started. You can expect to receive a phone number and voicemail right away, so that you can start using the system immediately. You’ll also receive an email with additional information on how to use the service and what its capabilities are.

UCaaS providers offer a variety of services, but they all generally share similar features:

  • A cloud-based VoIP (Voice over Internet Protocol) system that allows you to make and receive calls from any device connected to the internet;

  • Call routing options so users can control where their calls go;

  • Mobile applications for smartphones or tablets that allow users to make calls from anywhere using WiFi or cellular data.

PigeonPBX is an example of a UCaaS provider and they have the features mentioned above and all the PBX features required for your organization to succeed


UCaaS is a great solution for businesses who want to keep their communications up and running. It’s a faster, more reliable way of connecting people than traditional PBXs, and it allows you to focus on your business, not your phone system. If you have questions about UCaaS or would like help setting it up in your office, please don’t hesitate to contact us.

So, what are you waiting for? It’s time to get started with UCaaS! You don’t need to invest in hardware or software and there are no upfront costs. If you have any questions about UCaaS or want to speak with a representative, email us at info@pigeonpbx.net

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