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5 Things To Think About When Choosing Your Next Business Phone System

5 Things To Think About When Choosing Your Next Business Phone System


You might be wondering, “Why do I even need a phone system?” After all, the phone is just a tool. But when you consider how essential phones are in today’s business world, it becomes clear that the right one can make all the difference. First of all, people expect businesses to have phones these days—it’s one of those things that customers don’t think about until they have an issue and then it’s too late. Secondly, having a reliable phone system is crucial for customer service success as well as employee productivity.

A good phone system gives employees access to company resources from anywhere with their own mobile devices (phones), which allows them to work from literally anywhere at any time. It also makes it easier for your team members and clients to communicate with one another (and with you). But there are many factors involved in finding the right fit for your business needs: cost vs performance being just one example! That being said we will discuss 5 things to consider for your business phone system.


Integration is one of the most important considerations when looking for a business phone system. If you want to be able to use your new phone system with other tools that are already in place, integration is essential.

Integration can take several different forms, such as:

  • Integration with your existing phones

  • Integration with your existing software

  • Integration with your existing computers

  • Integration with your existing data (such as contacts and calendars)

  • Integration with processes that are already in place

Work From Anywhere

Working from anywhere is one of the most appealing aspects of a virtual phone system. The ability to work from home or on vacation can help you achieve your goals, whether it’s saving money for travel or having more time with family. Your business phone system should make it easy for you to get work done no matter where you are in the world—or even if it’s 3 a.m., and you’re sitting by yourself in an airport terminal waiting for your delayed flight back home.

Get Rid of Expensive Equipment

If you are looking to cut costs, there are some options that you can consider. For example, if you have been using an expensive hardware phone system and you want to get rid of it, there are other solutions available. You could use a cloud-based solution or a hosted system. A cloud-based phone system is cheaper than installing an on premise one and allows for more flexibility as well as being easier to manage by your employees since they won’t need to be trained on how to use the equipment. Cutting cost is one of the things to consider. Hence cost savings is a benefit of hosted pbx systems.

Business Continuity

Business continuity is the ability to recover from a disruption. This should be part of your corporate business plan, as it can help you keep operations running smoothly and efficiently during difficult times. Business continuity plans often involve redundancy: having backup systems in place to preemptively avoid downtime if something goes wrong with the main system. For example, if there’s an earthquake that damages your office building and knocks out power, you might have spinning hard drives on a UPS system for when you need to start up again quickly in a new location.

Business continuity solutions are important for companies with employees who cannot access their phones at all times (such as freelancers), or who need their phones to provide access to sensitive information such as credit card details or trade secrets (if you’re working remotely). Hosted PBX systems can also be integrated into disaster recovery plans so that all employees have uninterrupted access regardless of where they are—whether they’re working from home for a week or traveling abroad on vacation; this enables them not only answer calls but also send outbound messages through email broadcasting software like MailChimp

Advanced Features

If you want to take your business phone system to the next level, it’s important to look for advanced features.

  • Voicemail-to-Email. This feature allows users to send voicemails via email instead of leaving a voicemail on another person’s phone. It also saves time by eliminating the need for messages being left in your inbox or not being picked up at all, so that you can decide whether or not you want to call back later.

  • Call Recording. The ability for callers and businesses alike to record calls helps ensure that there are no disputes over what was said or agreed upon during conversations between companies and customers—especially if they are contentious ones! The recordings can then be reviewed by all parties involved if necessary in order resolve any issues between them while eliminating any ambiguity around what transpired during conversations leading up those disagreements.

  • Call Forwarding Service (Call Routing). This feature allows callers who have busy lines ring elsewhere while they wait until they have an available operator available because when someone calls a busy line like this one might think he’s getting sent straight through but instead gets disconnected after several rings unless

Hosted PBX systems allow you to more seamlessly integrate your existing phones, computers, and software.

If you’re starting from scratch and designing your business from the ground up, consider hosted PBX systems like PigeonPBX. These let you more seamlessly integrate your existing phones, computers, and software with a single phone system. This is helpful if you have a lot of employees who already use their own mobile devices or other software programs to do their jobs.

Hosted PBX systems also allow for more flexibility in terms of how many lines are available per user—if one employee needs to call multiple people regularly (for example, salespeople may need to make calls during work hours), they can be given an unlimited number of extensions that will show up on their phones as separate extensions on the hoster’s end. On-site PBXs require multiple lines per employee while hosted PBXs don’t have this limitation.


Whether you’re just starting out or you’ve been running your business for years, it’s important to know what features are available when it comes time to choose a new phone system. In the end though, only one thing matters: Does it work for your business? If so, then go for it!

PigeonPBX  offers many benefits that will help you stay ahead of the competition in today’s ever-changing world. With PigeonPBX, your unified communications is on the fly. Contact us to get started today!

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